Accessing Help & Support
Click 'Help' in the left navigation menu to access support options. The Help menu presents two options:
| Option | Description |
| Log a Support Ticket | Opens a dialog to create a new support ticket directly within Data Mission Sync. Your ticket is saved locally and submitted to our support team. |
| Open Help Center | Opens the Data Mission Sync Help Center (this documentation) in a new browser tab. |
Logging a Support Ticket
The in-app support ticket system makes it easy to report issues and track their resolution. To create a support ticket:
1. Click 'Help' in the navigation menu
2. Select 'Log a Support Ticket'
3. Complete the support ticket form:
| Field | Description |
| Subject | A brief summary of your issue (e.g., 'Sync failing for account table'). |
| Category | Select the type of issue: Connection Problem, Sync Failure, Billing Question, Feature Request, or Other. |
| Priority | Indicate urgency: Low (general question), Medium (issue affecting work), High (critical business impact). |
| Description | Detailed description of your issue. Include error messages, steps to reproduce, and what you've already tried. |
| Profile | Optional. Select the affected profile to automatically include relevant configuration details. |
| Attachments | Optional. Attach screenshots, error logs, or other files that help explain the issue (max 10MB per file). |
4. Click 'Submit Ticket' to send your request
Your ticket is saved locally and submitted to our support API. You'll receive a confirmation with your ticket number.
| 💡 Tip: Selecting a Profile automatically includes helpful diagnostic information with your ticket, making it easier for our support team to investigate. |
Support Ticket History
View all your submitted support tickets and their current status by clicking 'Help' → 'Log a Support Ticket' → 'View My Tickets' (or via the Support Tickets tab in the dialog).
The ticket history shows:
| Column | Description |
| Ticket # | Unique identifier for your support request. |
| Subject | The subject line you provided when creating the ticket. |
| Status | Current status: Open, In Progress, Awaiting Response, Resolved, or Closed. |
| Created | Date and time the ticket was submitted. |
| Last Updated | Date and time of the most recent status change or response. |
Click on any ticket to view its full details, including any responses from our support team.
Ticket Status Definitions
| Status | Meaning |
| Open | Your ticket has been received and is waiting to be reviewed by our support team. |
| In Progress | A support agent is actively working on your issue. |
| Awaiting Response | We've responded and are waiting for additional information from you. |
| Resolved | The issue has been addressed. You can reopen if needed. |
| Closed | The ticket is complete and no further action is expected. |
Self-Service Resources
Before logging a ticket, explore these self-service resources that can help you resolve issues quickly:
| Resource | Description |
| Help Center | Comprehensive documentation covering all features, configuration steps, and troubleshooting guides. You're reading it now! |
| Video Tutorials | Step-by-step video walkthroughs for setup, configuration, and common tasks. See the [Video] pages in Getting Started and Using Data Mission Sync. |
| Error Messages Reference | Lookup specific error messages with causes and solutions. See Page 4 of this section. |
| Run History | Detailed logs of every sync operation. Click on failed runs to see specific error messages and timestamps. |
AI-Assisted Support
Data Mission Sync integrates AI-powered support to help answer your questions quickly:
• Instant Answers: Get immediate help with common questions and configuration guidance
• Documentation Search: AI can search our help center and provide relevant articles
• Troubleshooting Guidance: Describe your issue and receive step-by-step troubleshooting suggestions
AI support is available directly in the application and can help you find answers before logging a formal support ticket.
What Support Covers
Our support team can help with:
• Configuration and setup questions
• Troubleshooting sync failures and connection issues
• Understanding error messages and resolving problems
• Best practices and optimization recommendations
• Feature questions and capability clarification
• Billing and subscription inquiries
For issues with your Azure SQL database, Dataverse environment, or Power Platform that aren't directly related to Data Mission Sync, we'll do our best to point you in the right direction but may refer you to Microsoft support.